Terms and conditions

Reservation Payment

In order to book the apartment we need a reservation deposit of the 20% of the total amount of your stay. Payments may be made via bank wire directly into our bank account in the US. Please not that all wire transfer fees will be charged on your end. An additional option to send the reservation deposit is through Western Union Money Transfer, which has locations in over 190 countries.

As is our policy, your reservation deposit is non-refundable if you cancel or modify the dates of your reservation. RECOLETA APARTMENTS will not be held responsible for cancellations or modifications of the dates for ANY REASON.

Please verify and confirm your booking dates before making the reservation, since your reservation is only valid for the dates you schedule. Provided you decide to change the previously made reservation dates, deposits related to that reservation dates will not be refunded. If the guest wishes to make a new reservation a new payment will have to be made.

Rental Agreement Payment

At the day of arrival, we will meet you at the apartment to sign the rental contract agreement. At that time you should pay the full amount remainder and the security deposit. All these payments are to be made at that time and in CASH in US Dollars. Please be sure to have with you the necessary funds in CASH before your arrive at the apartment. We cannot turn over the keys until the guess has paid the balance of the total amount in full (the rental fee plus the security deposit). Payments for accommodation are non-refundable. If you decide to shorten the length of your stay, previously made payments will not be refunded.

Security Deposit

When you sign the rental agreement you will also sign a copy of the inventory. The guest will provide a security deposit that is kept on file until the guest’s departure. The security deposit is, of course, returned at the end of the stay, provided that there are no damages and the apartment is left in good condition. Prior to your departure we will schedule a time to meet at the apartment to confirm the apartment’s condition and return the deposit.

For rentals up to 30 days: the security deposit is equal to half a month\'s rental rate. Between 1-month rental and 6 months rental: the security deposit is equal to 1 month\'s rental fee. More than 6 months rental: the security deposit is equal to 2 months rental fee.

Disclaimer All landlords have the right to decide not to allow tenants into their properties. In the event that this occurs, we will make alternative arrangements for you. The use of the property by more than the number of allowed persons will result in the immediate termination of the rental agreement